X Wing Cannon Issue

Post by **farmboynz** » Mon Sep 21, 2015 3:32 am

If you like me purchased one of the new X wings and loved the colour but was a little disappointed with droopy, I have some news

have received this back from Hasbro

Hi Chad
I forwarded your email to our Marketing team and they advised that it had been discovered there was an issue in production.
They will keep us updated.
In the meantime they are hoping to supply us with replacement cannons.
I will let you know as any updates come to hand.

Kind regards
Tania Corrigan | Customer Care Representative | Hasbro New Zealand (A branch of Hasbro Australia) | 221 Albany Highway, Auckland, New Zealand | tel +649 915 5200 | fax +649 915 5212 | nzcustomerservices@ap.hasbro.com

Post by **kyloren** » Mon Sep 21, 2015 4:05 am

I have droopy cannons too, but I just put it down to my age.

On a side note, the back seat on my trooper snowmobile doesn't sit flush in its slots, so it bends at a convex angle. I tried fiddling with it, but I didn't want to break it so it's back in its box for now.

Maybe it's childproof....

Post by **farmboynz** » Mon Sep 21, 2015 9:00 am

update, if you have an issue with them email Hasbro and they will put you on the list

they still don't know how they are going to fix it but best to get your name on the list
will also need proof of purchase
email is nzcustomerservices@ap.hasbro.com

Post by **fredstar** » Fri Sep 25, 2015 9:59 am

I had the same problem but before I attached them I ran them under a hot tap and then slowly bent them back in place. Once cooled they set to their correct shape

Needless to say, I I'm having fun with these new vehicles

Post by **MattG** » Fri Sep 25, 2015 9:12 pm

Looks like you managed to fix the cannons up just fine. Good fun!

Post by **Harvey Mushman** » Fri Sep 25, 2015 9:16 pm

I had a stormtrooper figure from Kenner that looked like it'd had a stroke, but I kept on playing, which I'm sure the kids are doing with these new offerings...

Nice fix, too, Fred!

Post by **farmboynz** » Sat Sep 26, 2015 6:22 am

fredstar wrote:I had the same problem but before I attached them I ran them under a hot tap and then slowly bent them back in place. Once cooled they set to their correct shape

Needless to say, I I'm having fun with these new vehicles

may have to give it a go tonight
thanks for the heads up

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